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These Terms of Service and Sale form a legally binding agreement between you (the “User”) and ScribeChrono regarding your access to and use of our transcription platform.
By creating an account, accessing the Site, or using our Services, you expressly agree to be bound by these Terms. If you do not accept all of these terms, you are not authorized to use the Service.
Article 1 – Nature of the Service and Performance
ScribeChrono provides an automated software-as-a-service (SaaS) solution that converts audio and video content into text.
Processing technologies
ScribeChrono uses advanced processing methods and distributed architectures to optimize transcription speed and security. Part of the data preparation process may use resources on the User’s device. The User acknowledges that overall Service performance may vary depending on their hardware capabilities and network connection.
Service continuity
ScribeChrono relies on leading cloud infrastructure to operate. The Service is provided “as is” and “as available.” The Company disclaims any express or implied warranty of uninterrupted availability.
Article 2 – Accounts and Security
Strictly personal use
User accounts are personal, non-transferable, and may not be assigned. Sharing login credentials among multiple individuals or entities is strictly prohibited. The Company uses automated monitoring to detect unauthorized simultaneous sessions and may suspend any account in breach without delay.
Access responsibility
The User is solely responsible for keeping their password confidential and for all activity under their account.
Article 3 – Billing, Fair Use, and Refunds
Fair use policy
To maintain service quality and processing speed for all customers, plans labeled “Unlimited” or offering high processing volumes are subject to a fair use policy. If a User’s consumption exceeds a technical threshold considered disproportionate to normal human use (abuse, automation, uninterrupted mass requests), ScribeChrono reserves the exclusive right, at its discretion, to:
- lower processing priority for that User’s files;
- limit concurrent processing;
- temporarily restrict access to the Service.
No right of withdrawal and refunds
Because digital content is delivered immediately and processing costs are incurred as soon as transcription begins, all purchases and subscriptions are final. The User expressly acknowledges that no refund, in whole or in part, will be granted once more than sixty (60) seconds of transcription have been initiated and consumed on their account.
Full details: see our Refund and cancellation policy.
Article 4 – Intellectual Property
User content
The User retains all intellectual property rights in files submitted to the Service. ScribeChrono acquires no ownership of your media. The User grants the Company only a temporary technical license strictly necessary to perform transcription.
Company property
Source code, user interface, information processing systems, analytical methodologies, branding, and graphic elements of the Site are the exclusive property of ScribeChrono.
The following are strictly prohibited and may result in immediate legal action:
- reverse engineering;
- decompilation or data scraping;
- any unauthorized reproduction of the Service.
Article 5 – Prohibited Content and Legal Compliance
The User warrants that they hold all rights, licenses, and consents required (including consent of recorded individuals) to use and submit their files to the Service.
It is strictly forbidden to use ScribeChrono to process, store, or transmit files containing:
- pornographic, child sexual abuse, or sexually explicit material involving minors;
- content promoting hatred, violence, terrorism, or harassment;
- information covered by national security, trade secrets, or health data without anonymization and encryption required by applicable law.
ScribeChrono will fully cooperate with competent judicial authorities nationally and internationally and may remove content and close any account violating this section without notice or compensation.
Article 6 – Limitation of Liability
Transcription accuracy
Transcripts are produced by automated artificial intelligence systems. ScribeChrono is bound by an obligation of means, not of result. Errors, omissions, or inaccuracies may occur.
The User is solely responsible for reviewing, verifying, and final use of generated text. ScribeChrono shall not be liable for direct, indirect, consequential, or punitive damages arising from use of transcripts.
Data retention
ScribeChrono is a processing service, not permanent storage or backup. Users must keep backup copies of original files and download finalized transcripts.
Article 7 – International Compliance
Although these Terms govern global use of the Service, ScribeChrono commits to respecting international data protection standards, including:
- the EU General Data Protection Regulation (GDPR);
- the California Consumer Privacy Act (CCPA);
- Brazil’s Lei Geral de Proteção de Dados (LGPD).
Details on collection, processing, and erasure of your data are set out in our Privacy policy, which forms an integral part of this agreement.
Article 8 – Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws in force at the registered office of the company operating ScribeChrono.
Failing amicable resolution, any dispute relating to the validity, interpretation, or performance of these Terms shall be submitted to the exclusive jurisdiction of the courts of that same venue.